Scotiabank is committed to providing customers with a secure and protected banking and brokerage environment. Learn about what we do and how you can protect yourself.
Scotia OnLine Security Guarantee logoOnline Security Guarantee
We will fully reimburse you in the unlikely event that you suffer direct financial losses due to unauthorized activity1 in your accounts through Scotia OnLine Financial Services2 provided you have met your security responsibilities.
1 “Unauthorized activity” means a transaction that was carried out in your Scotiabank account through Scotia OnLine without your permission, authorization or knowledge and where it can be established that you are a victim of fraud, theft or coercion.
2 “Accounts” include all accounts that are accessible through Scotia OnLine.
Safe Computing Practices
It is important that you take steps to protect your information on your personal computer. Scotia OnLine® Financial Services is a protected environment which meets the highest Internet security standards. While we take strong measures to ensure the security of your financial transactions and the confidentiality of your information, it is extremely important that you also take precautions to ensure that your information remains safe and secure.
General Security Practices
You play a role in protecting the security of your personal information. In addition to following Safe Computing Practices, here are some other best practices that can help you keep your information secure.
As part of our ongoing commitment to protecting you from identity theft and fraud, we are introducing ScotiaVerify™, an extra layer of security to further authenticate your identity when you sign on to Scotia OnLine. This added security feature will further minimize the risk of potential unauthorized access to your personal and financial information.
If you already use Scotia OnLine, it will only take a few minutes to set up your security questions and answers. Over the upcoming months, here’s what you can expect when you sign-on to Scotia OnLine during enrollment.
Choose five security questions from the drop down menu and enter your response to each of these questions.
Register the computer you are using to access Scotia OnLine. This step is optional, but Scotiabank recommends that Scotia OnLine users register the computer that they use regularly (e.g., at work or home) to sign-on. All new customers will be asked to set up their security questions and answers when they initially activate their access to Scotia OnLine for the first time.
When will I be asked to answer the security questions I’ve set up?
If in the future, the computer that you are using to sign on to Scotia OnLine is not registered with us, then you will be asked the security questions that you selected during enrollment.
Important Security Information:
Always keep your security questions and answers confidential – don’t share them with anyone.
Scotiabank will never ask you to confirm these questions or answers by telephone, fax or email.
Identity theft is the use of someone’s personal information without their knowledge or consent to commit a crime such as fraud or theft. Identity theft can start whenever a criminal gets access to someone else’s information, and it is one of the fastest-growing crimes in Canada.
Protect Yourself and Minimize the Risk
There are important steps you should take to protect your information.
Follow Safe Computing Practices to protect your information online.
Follow General Security Practices to protect your information in other ways.
Learn about how to identify and avoid Phishing Scams.
Know that Scotiabank will never present you with unexpected webpages or send you unsolicited emails asking for your password, Personal Identification Number (PIN), credit card, account numbers, etc.
Report any suspicious requests to Scotiabank immediately.
Do not respond to unsolicited emails or websites that request personal information.
What to Do If it Happens to You
If you believe that you are a victim of identity theft and you are a Scotiabank customer, please contact your branch or call 1-800-4-SCOTIA (1-800-472-6842) immediately. Contact each financial institution, credit card issuer or other company that provided the identity thief with unauthorized credit, money, goods or services.
Contact both of Canada’s national credit reporting agencies, Trans Union Canada and Equifax Canada. Ask each agency to send you a copy of your credit report, and discuss with them whether you should have a fraud alert placed on your file.
Report the incident to your local police department.
Report the incident to PhoneBusters, a national anti-fraud call centre jointly operated by the Ontario Provincial Police and the Royal Canadian Mounted Police, which has a mandate to gather information and intelligence about identity theft, and will provide advice and assistance to identity theft victims. You can call PhoneBusters toll-free at 1-888-495-8501.
If your government-issued documents were lost or stolen, report them to the responsible ministry or department and request new documents.
Identity Theft Statement
The Identity Theft Statement is a form that you can use to notify financial institutions, credit card issuers and other companies that you have become a victim of identity theft. It also allows you to provide information that may be needed for an investigation of the incident.
Scotiabank and many other Canadian financial institutions accept the Identity Theft Statement. The statement and instructions are available at the Consumer Measures Committee website at www.cmcweb.ca.
“Phishing” is a type of identity theft where criminals use email to try to bait you into fake websites. Once there, you are asked to disclose confidential financial and personal information, like passwords, credit card numbers, access codes or Social Insurance Numbers. The most familiar type of phishing scam is an e-mail threatening serious consequences if you do not log in and take action immediately.
July 16, 2007 Update:
Never respond to emails, open attachments, or click on suspicious links from reputable institutions or unknown senders asking for personal or financial information.
Always remember that Scotiabank will never send you unsolicited emails asking for confidential information, such as your password, PIN, Access Code, credit card and account numbers. We will never ask you to validate or restore your account access through email or pop-up windows.
If you have entered personal information after clicking on a link or suspect fraudulent behavior, please call us immediately at 1-800-4-SCOTIA (1-800-472-6842).
Some emails look authentic, featuring corporate logos and layouts similar to the ones used by institutions for legitimate communication. Because these emails can look so official, unsuspecting recipients may reply to them, resulting in financial losses, identity theft and other fraudulent activity.
You should never respond to or action any email that:
Stay Alert – Preventative Measures
If you have received a fraudulent email, please forward it to email@example.com. Please do not remove the original subject line, or change the email in any way when you forward it to us. If you have entered personal information after clicking on a link or suspect fraudulent behavior, please call us immediately at 1-800-4-SCOTIA (1-800-472-6842).